Refund policy

At Brightmore Kids, every piece in our collection is chosen with care and we want you to love it as much as we do. If something isn’t quite right, we’re here to help.

Change of Mind

If you change your mind, we may offer an exchange or store credit provided that:

  • You contact us within 14 days of receiving your order.

  • The item is unused, unworn, and in original packaging with all tags attached.

  • You provide proof of purchase (e.g. receipt, order confirmation).

Please note: We do not offer refunds for change of mind.

Return shipping costs for change-of-mind returns are at the buyer’s expense.

To start a return or if you have a return question, you can contact us at hello@brightmorekids.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Faulty or Damaged Items

Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product is faulty, not as described, or fails to perform as expected.

If you believe your item is faulty:

  • Please contact us at hello@brightmorekids.com with your order number and clear photos of the issue.

  • We’ll assess the claim and advise next steps.

  • If approved, we’ll cover return postage and arrange a replacement or refund.

Exclusions

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Earrings and hair accessories

  • Personal care items

  • Custom or personalised products

  • Gift cards

  • Sale items

How to Make a Return

  1. Email hello@brightmorekids.com  with your order number and reason for return.

  2. We’ll confirm eligibility and provide return instructions.

  3. Once received and inspected, we’ll notify you of the outcome via email.

Please do not return items without contacting us first.

 

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days after we receive your return.
We are not responsible for delays caused by your payment provider.

Contact Us

If you have any questions about this policy or your return, please contact us:
📧 hello@brightmorekids.com
📍 Shop 7/3 Myahgah Rd, Mosman, NSW 2088